Five ways to reach us, and what each one is for.
Existing clients only. If you are not with us yet and something is broken, call anyway and we will tell you honestly whether we can help.
Pick whichever is quickest for you. They all reach the same team, and none of them put you in a queue behind a script.
Call us
Fastest route for anything stopping work right now. An engineer picks up, not a menu, and they can usually start on it while you are still on the call.
833-DNS-ONITEmail support
Best for anything that is not urgent, and for anything with a screenshot or an error message worth attaching. It raises a ticket automatically, so nothing sits in an inbox.
support@dnsolutions.comMyDNS portal
Your tickets, projects, assets, documentation and invoices in one place. Check where something stands without asking anyone.
Launch portal (opens in a new tab)Remote session
When an engineer asks you to share your screen. Nothing starts until you run the file and approve it, and you can end the session at any point.
Start a remote session (opens in a new tab)Remote camera
For hardware we cannot see from a desk. You point a phone camera at the rack, the port or the flashing light, and we look through it with you.
Start a camera session (opens in a new tab)Remote sessions only run when you start them and you can close one at any time. We cannot connect to a machine without somebody at the other end letting us in.
Let's talk about what's not working.
A 20-minute call with a consultant. No sales script.